Frequently asked questions
Ordering & Products
Where can I buy Tradecals products?
You can place your order right here (right now), directly through our website.
What sizes do your t-shirts and singlets come in?
Our shirt sizes range from XS to 5XL, and our singlets range from XS to 2XL. Check out our size guide on each page if you’re unsure, or between sizes. We recommend sizing up for a comfier fit.
What’s your refund/returns policy?
Please choose carefully as we’re unable to accept returns for change of mind. If for some reason the item you’ve received has a quality issue, please get in touch with the support team directly at support@tradecals.com.au, and provide details/photos of the issue. Rest assured, once we have confirmed the issue on our end, we will work with you to come to a resolution ASAP.
Are your shirts and singlets unisex?
Yep – unless marked otherwise, all of our gear is unisex.
What are your mugs and stubby holders made of?
Our mugs are made from high-quality BPA free, white gloss ceramic. Our stubby coolers are 100% neoprene (the same stuff wetsuits are made from) to keep your beers icy cold.
Can I customise a product?
At the moment, we don’t offer custom orders (although this may change in the future). Got a brilliant idea to showcase your trade? We’d love to hear it! Shoot us a message at support@tradecals.com.au
How do discount codes work?
You’ll need to enter the code at checkout to activate your discount. Please make sure the discount and the amount is reflected in the cart before purchase. If the code does not work, first check the expiry date. Also, please be aware that discount codes will not apply to already reduced items, and they do not stack with other discounts or sales.
Do discounts apply to shipping?
No, discounts do not apply to the shipping fee.
Shipping & Delivery
Where do you ship to?
We ship within Australia (including PO boxes, the outback, and beach shacks), and to our brothers and sisters in New Zealand (country-wide).
How much does shipping cost?
We charge a flat rate of $11 for standard shipping within Australia, and $16 to New Zealand. We also offer free shipping on all orders over $120AUD.
How long will it take for delivery?
All items are made to order, so please allow extra time for the production process. We aim to complete production of orders within 6 business days, however, during busy periods - it may take longer (we are currently working on improvements).
Once shipped, delivery times vary depending on where you live. Rural and regional areas may take longer, and delays should be expected during holiday periods.
- Australia wide: 3-6 business days
- New Zealand: 5-10 business days
Will I get tracking info?
Absolutely! As soon as production is finished, your parcel/s will be assigned tracking information, and we’ll send any tracking links straight to your inbox.
Will all my order items be delivered together?
Almost always, yes - but there may be times when they do not. Rest assured, you’ll get tracking information for all deliveries so you can stay informed.
Care Instructions
How do I wash my t-shirt or singlet?
Always check the label. Most of our t-shirts and singlets are best washed inside out in cold water. Line dry preferably.
Can I put the mug in the dishwasher or microwave?
Yes, our mugs are dishwasher and microwave safe.
Other Questions
Do you offer Afterpay or other payment plans?
Yes we offer Afterpay! We are also looking at other payment plan options. Be sure to check back later.
Still wondering about something?
Flick us an email at support@tradecals.com.au or send us a message on Facebook or Instagram.