Returns & Exchanges

We want you to love your purchase. If something isn't quite right, we're happy to help with returns and exchanges.

We currently ship to Australia and New Zealand.

Change-of-Mind Returns

Changed your mind or the item isn't quite what you expected? No problem.

• Change-of-mind returns are accepted within 30 days of delivery.
• Items must be unworn, unwashed and in original, re-saleable condition.
• All original tags and packaging should be included where applicable.
• Return shipping costs for change-of-mind returns are the responsibility of the customer.
• Once your return has been received and inspected, your refund will be issued to the original payment method.
• Original shipping charges, if applicable, are not refundable.

Exchanges

We're happy to offer exchanges where you'd like to change the size or exchange your item for another available option.

Australia

• Exchanges are available within 30 days of delivery.
• Items must be unworn, unwashed and in original, re-saleable condition.
• You are responsible for the cost of sending the original item back to us.
• We cover the shipping cost of sending your replacement item to you.

New Zealand

• Exchanges are available within 30 days of delivery.
• Items must be unworn, unwashed and in original, re-saleable condition.
• You are responsible for the cost of sending the original item back to us.
• A flat $10 exchange shipping fee applies to send the replacement item to you.

Please note that exchanges are subject to availability. We cannot guarantee that your preferred size, colour or item will be available when your exchange is processed.

If the requested replacement is unavailable, we'll contact you to arrange an alternative or issue a refund where applicable.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you believe it doesn't meet the applicable consumer guarantees, please contact us as soon as possible.

We'll assess the issue and, where appropriate, cover the reasonable cost of return shipping and provide the remedy you're entitled to, which may include a repair, replacement or refund depending on the circumstances.

Please contact us before returning an item due to a quality issue so we can provide the appropriate return instructions.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

How to Return or Exchange an Item

To start a return or exchange:

1. Contact our customer service team via email at support@tradecals.com.au with your order number and the reason for your return or exchange.
2. We'll provide you with the return instructions.
3. Package your item securely and include your order details.
4. Send your return using the instructions provided.
5. Once we receive your item, we'll inspect it to make sure it meets the conditions outlined above.
6. We'll process your refund or exchange as soon as possible after your return has been received and assessed.

Please allow 2–5 business days for us to process your return or exchange after it has been received. Refunds may take additional time to appear in your account depending on your bank or payment provider.

Important Information

• We cannot accept items that have been worn, washed or are otherwise not in re-saleable condition for change-of-mind returns or exchanges.
• We recommend using a tracked shipping service when returning an item, as we cannot be responsible for items that are lost in transit.
• Gift cards are final sale and are not eligible for change-of-mind returns or refunds.
• This policy applies to change-of-mind returns and exchanges and does not affect your rights under applicable consumer protection laws.

If you have any questions about a return or exchange, please contact our customer service team. We're always happy to help.